Refunds & Cancellations

Last updated: 8 July 2026

Everything we sell is baked fresh and made to order, so cancellation windows are shorter than for packaged goods. Here is how it works.

Cancelling an order

• Regular cakes, pastries and sweets: you can cancel free of charge any time before we start preparing your order. Call or WhatsApp us as soon as possible.
• Custom and theme cakes: cancel at least 24 hours before the agreed delivery or pickup time for a full refund. Once work on a custom cake has started, we can no longer offer a refund.

Refunds

• Approved refunds for online payments (UPI, card or netbanking) are returned to the original payment method, normally within 5 to 7 working days.
• Purchases made in cash at the shop are refunded in cash at the shop.

If something is wrong with your order

If an item arrives damaged, incorrect, or not up to standard, contact us the same day on +91 98132 90404 (call or WhatsApp) with a photo if possible. We will replace the item or refund it. We have served Rewari since 1992 and we would rather fix a mistake than argue about it.

Delivery issues

If we cannot deliver because the address given was incorrect or nobody was available to receive the order, we will hold the order at the shop for same-day pickup. Perishable items cannot be re-delivered the next day.